Updating and maintaining drinking water and wastewater systems is complex, costly, and increasingly urgent. Because most decisions are made locally, utilities and the communities they serve have to pull in the same direction to get projects approved, funded, and delivered equitably. That’s why we partnered with The Junction Coalition, with input from Rogue Water Lab, to create the Water Utility–Community Communications Guide: a practical resource for building trust before, during, and after critical infrastructure work.
Join us on Thursday, December 11, 2025, from 10–11 am PT / 1–2 pm ET for the official launch webinar, The Flow of Trust. We’ll walk through the guide, share real-world lessons, and host a conversation on how true two-way communication turns outreach into partnership, reduces friction, and fosters durable support for projects and long-term investments. Register today and bring a colleague from the utility side or the community side; the guide is built for both.
What you’ll learn
• The role of consistent, plain-language communication in earning and keeping public trust
• Practical do’s and don’ts for utilities and community leaders when stakes are high
• Brief case studies showing how teams navigated tough moments and kept projects moving
In community, we look forward to seeing you at the launch and putting these tools to work together. When utilities and residents share information, listen openly, and co-create solutions, projects get better, faster, and fairer—and that’s how we build resilient water systems that serve everyone.
The Flow of Trust:
Launching the Water Utility–Community Communications Guide
December 11, 2025
10-11am PT / 1-2pm ET
